1.5 Tracking InformationOnce the shipment is dispatched, customers will receive:

• A tracking number (when available)
  
• Freight carrier contact information
  
• Delivery status updates

1.6 Delivery RequirementsCustomers are responsible for ensuring the delivery location is accessible for heavy trucks and equipped for unloading.
Required equipment may include:

• Forklift
  
• Crane
  
• Loading dock
  

A responsible individual must be present to accept and inspect the delivery.

1.7 Inspection Upon Delivery
We strongly recommend inspecting your equipment immediately upon arrival.
If any damage is observed:

1. Take clear photos
   
2. Note the damage on the carrier’s delivery receipt
   
3. Contact MerkelHeavyEquipment within 48 hours
   

This helps us assist with filing freight or insurance claims promptly.
1.8 International Shipping Responsibilities
International buyers are responsible for:

• Customs clearance
  
• Import taxes, duties, or VAT
  
• Compliance with local laws and regulations